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REDBARN’S INTEGRITY

Frequently Asked Questions

At Redbarn Pet Products, we take pride in the care and attention that goes into each and every treat and food item. We welcome your questions and hope you find these answers helpful. Don’t see your question answered here?

Contact our customer service department.

The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”

As a U.S. based company, we do our best to source wholesome, quality ingredients from America. But when we can’t find natural, sustainable products here, we partner with like-minded farmers across the globe. And because we control our own sourcing and manufacturing, we can hold our local and global suppliers to the same USA standards, including surprise audits of their facilities and fields. But no matter where our ingredients come from, they all visit our Kansas quality assurance labs.

Redbarn is known for quality Bully Sticks. However, the U.S. is not a top producer or quality bulls. After forming lasting partnerships with cattle farmers in South America, our co-founders purchased a manufacturing plant in Paraguay in 2004. Owning and operating the plant means we adhere to U.S. standards while partnering with South American farmers allows us to produce premium, grass-fed bully sticks at an affordable price. All of our products, however, no matter where their country of origin is, are checked for safety by our Kansas quality assurance team.

For specific sourcing questions, please call our customer service specialist.

We made it a priority to align with The American Association of Feed Control Officials (AAFCO) definition for “natural” pet foods, treats and chews. This means the product is free from artificial flavors, colors, and preservatives, and the cooking process excludes the use of artificial chemicals.

Dive Deeper: Redbarn’s Commitment to Transparency

The USDA does not allow pet food labels to display an organic seal or imply National Organic Program compliance unless it meets standards for organic human foods. While we are confident our products are natural and safe, Redbarn does not make pet food or treats suitable for human consumption. USDA’s standards for human foods would not address some of our products meant specifically for pet enjoyment.

Without those clear definitions, we find it unnecessary to pursue organic certification. As always, Redbarn will continue to offer healthy and delicious foods, treats, and chews.

While we don’t currently offer a corporate coupon program, we run fun contests on our social media channels where you can enter to win your favorite Redbarn food, treats and chews! Be sure to follow us to stay updated on our latest giveaways. If you haven’t already, join our #RedbarnFamily mailing list where you will also receive exclusive access to special offers.

It’s simple! You can transition your dog or cat to our canned or rolled foods in one week. It’s important to gradually introduce your pet, slowly mixing in Redbarn food with your current food, to avoid any digestive upset. Visit our “Transition to Redbarn Food” page for detailed information.

Consult your veterinarian regarding the proper feed amount for kittens, puppies, pregnant or nursing pets, and pets on therapeutic diets.

All our foods and treats will list the calorie content on the label. Look underneath the ingredient list and to the right of the “Guaranteed Analysis.” Calories are listed in kcal/kg, which is the same measurement as calories. Chews, however, will not have calorie information on them as they are generally intended for chew time and not meant to be swallowed (i.e. Natural Bones, Bully Sticks, Antlers). Your product should be labeled as a treat or chew on the label or package. If you’d like to know the nutritional information of a chew, please call our customer service specialists and they will be happy to share it with you.

We love supporting local like-minded organizations. If you are a non-profit or hosting a pet-related event near our headquarters in Long Beach, CA or our manufacturing facilities in Great Bend, KS, and Rochester, NY, please send your event information and donation request to info@redbarn.com for further consideration. While we’d love to support charitable organizations across the country, due to a high request volume, we are limiting our donations to pet-related events near our local communities.

If you are a pet store that sells Redbarn products and are hosting an event for your shoppers, please contact your local sales rep with any donation, goody bag, or booth requests.

The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”

While all dogs have a natural urge to chew, each has unique preferences and chews at different rates. Understanding your dog’s chew personality is one of the most important steps in selecting the safest chew for your dog. To discover your dog’s chew personality and the most appropriate chews for them, visit our chew meter.

We make our delicious Bully Slices® from all-natural cowhide for a long-lasting treat dog’s love. Each slice is coated in bully gravy, made from liquified Redbarn Bully Sticks, and slow-roasted to lock in its savory taste.  To maximize the health benefits, we’ve added natural, functional ingredients like vitamin E and chicken cartilage to our variety of irresistible flavors.

Bully Slices offer several benefits for your dog’s wellness. Ingredients like chicken cartilage help support joint health, while antioxidants like vitamin E, blueberries, and cranberries help support cardiovascular, vision, urinary, and circulatory health.

These thick cowhide slices also help your pooch maintain a healthy smile by gently scraping plaque and build up with each chew. Even the pickiest eaters love these enticing flavors!

The general recommendation is for the chew to be slightly larger than your dog’s mouth. Once a chew becomes smaller than their mouth, it may pose a choking hazard and is best to take away from your dog and replace with a new, larger chew. If your dog tends to chew fast and swallow whole pieces, this is especially important. And, as always, be sure to have a fresh supply of drinking water nearby.

To protect their puppy teeth from falling out too early, pet parents should look for softer chews designed for “light chewers.” Light chewers are defined as nibblers who take their time savoring chews or who lose interest over time. While your puppy may not be a nibbler or disinterested in chew time, these designated chews are softer and less damaging to your puppy’s teeth. When browsing our products, look for the “Light Chewer” icon, found under the product name.  Some popular options include Redbarn’s Puff Braids, Tripe Twists, and Barky Bark®.

The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”

No matter how small or large your dog is, they likely have a naturally strong urge to chew. As they chew on our natural bones, just as they would in the wild, the bone gently massages their gums while helping to scrape off plaque and tartar buildup. To your dog’s dismay, however, bones will not replace regular teeth cleanings at the vet’s office.

First, our bones are safely sourced from trusted suppliers. Then, they are cleaned through a natural, proprietary process, rather than using bleach or other harsh chemicals. Then, our bones are slow-roasted to perfection in their natural juices, free of added chemicals and preservatives. And, as with all our products, we test every batch for safety, from the time we process raw materials until the moment they leave our facility. Bones can break or splinter depending on your dog’s chew level. It’s important to monitor your dog as they are enjoying their bone.

As an independent manufacturer, Redbarn has full control over sourcing ingredients. We partner with credible suppliers in the U.S. and around the world to ensure Redbarn uses the most natural and sustainable ingredients available. When deciding to look outside the U.S., know we always keep our pet parents in mind and only partner with suppliers who share our same company values and whose operations meet or exceed our same U.S. standards.

We source our XL Ham Bone from the USA or Canada; Meaty Bones from the USA or Ireland; and, our White Bones from the USA, Ireland, and Brazil.

The real meat from the bone, of course! We hand trim our meaty bones of any excess fat, leaving small amounts of meat, tissue, and marrow. Our Meaty Bones are then dipped in liquid smoke for enhanced flavor, slow-roasted, and oven-dried at stringent temperatures and time for proper sterilization, making a safe and delicious chew your dog would enjoy in the wild!

Your pet’s safety is important to us. While we slow roast our natural bones to reduce breaking or splintering, pieces may break due to differences in the natural bone’s density. If you notice your dog is breaking off pieces, we recommend picking up and removing the bone and any excess bits immediately. These pieces run the risk of causing blockages, choking, or digestion issues. Always monitor your dog while they enjoy their chew and provide them with fresh drinking water. If you aren’t sure of which natural bone is the safest for your unique pet reach out to our customer service specialists or consult your vet.

Redbarn only sources natural bones from real animals, just as your dog would find in the wild. But just like people and our four-legged family members, all animals are different, resulting in bone variations including bone coloring, size, and shape. For coloring in particular, Redbarn never uses bleach or other harsh and potentially dangerous chemicals to clean bones, so there is no consistent “white” coloring.

We recommend covering and refrigerating any unused portion of food and feed within five to seven days. If food is left uncovered, discard after two days as it is exposed to the elements and may become contaminated. Unopened cans can be stored at room temperature for up to 36 months.

While both nutritious and delicious, Redbarn Stews for Dogs are single-protein recipes featuring savory chunks of high-quality meat, poultry, or fish. With the exception of our Lamb Stew Recipe, every stew is marinated in a delectable gravy featuring real Redbarn Bully Sticks, dramatically increasing the moisture content and palatability for picky eaters.

Redbarn Patés for Dogs are prepared with grounded up, high-quality meat, fish, or poultry and carefully formulated to help support canine health needs like healthy immune systems, skin, and weight management.

Yes, Redbarn’s entire line of dog food — rolled and canned— is a complete and balanced meal, formulated to meet the nutritional levels established by AAFCO Dog Food Nutrition Profiles for all life stages, including the growth of large dogs (70lbs. or more an as adult).

Of course! Just cut an appropriately sized cube of Rolled Food, conceal the pill inside, and easily treat/medicate your pup. Redbarn Rolled Food also makes a great training treat or kibble topper when cubed or shredded.

The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”

The answer is in the special packaging! Our Rolled Food is cooked while sealed in casings, protecting the food from air, which is often the cause of mold spores, bacteria, etc. These casings will break down over time; but after conducting thorough shelf-life studies, our results show our Rolled Food will remain fresh and safe for consumption, when unharmed, for up to 18 months.

You can always find our feeding guides on our Rolled Food packaging and on our cans, as well as the matching product pages on our website. Just search for your specific food in our search bar, go to the product page, and click on “Feeding Guide,” found on the right-hand side of the page under the “Additional Details” section.

Remember, these are only guidelines as all dogs metabolize differently. Consult your veterinarian for more specific recommendations if your dog is not maintaining proper weight or physical condition.

Yes! You can safely freeze Redbarn Rolled Food for six months. Simply slice into sections and store in a sealed, air-tight container. Thaw to room temperature when you are ready to serve.

While unopened, you can safely store Rolled Food in your pantry. The unopened rolls will remain fresh until the expiration date is stamped on the package. Once opened, store the remaining portions in a sealed, air-tight container in the fridge or freezer. Rolls will remain fresh for one to two weeks in the fridge and up to six months in the freezer.

There are advantages to dry and wet, or canned, cat food. Wet foods, however, are often more palatable due to the lower cooking temperatures. Not only is it tastier, but wet food is also able to retain more of its nutrients and often has higher levels of animal-based proteins. Wet food is also a great way to make sure your cat stays hydrated throughout the day; this is particularly important if you notice your cat does not drink water on their own, is sick, or lives in a dry, hot climate.

Dry food may be more convenient and affordable, however. If you and your cat enjoy kibble, try adding half of a can on top of as a “food topper,” adding variety to mealtime while keeping them hydrated.

We recommend covering and refrigerating any unused portion of food and feed within five to seven days. If food is left uncovered, discard after two days as it is exposed to the elements and may become contaminated. Unopened cans can be stored at room temperature for up to 36 months.

The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”

For technical nutritional information not found on the relative product pages, please call our customer service specialists at 800-775-3849. They will be able to quickly provide you this information and offer any recommendations on recipes if your cat needs to meet certain nutritional requirements.

Our Redbarn Canned Cat Foods are all grain-free and contain approximately 4 percent carbohydrates. For specific technical and nutritional information not found on individual product pages, please call our customer service specialists at 800-775-3849 for immediate help.

First, thank you for adding Redbarn to your product assortment. Your local sales representative will provide you with the documents necessary to set you up as a distributor. If you do not know your local sales rep, please call our customer service specialists and they will connect you immediately.

Welcome to the #RedbarnFamily! We do not sell directly to pet parents, but you can use our product-specific store locator to find a local pet store that carries Redbarn. If you prefer to shop online, you can find our entire product line at our preferred online retailer, pawstruck.com, and at chewy.com. Redbarn does not currently sell any products on Amazon, however, and do not suggest pet parents shop for our products there. Because our products are sold by private, third-party sellers, we cannot guarantee they were properly stored or meet our high-quality assurance standards.

Thank you for being a part of the #RedbarnFamily and believing in our products as much as we do! With a few exceptions, we generally do not sell directly to our retail partners, but distributors instead. If you’d like information on our drop ship program, where the product is sent directly to your store, please contact your local sales representative. If you do not know your sales rep, please email or call our customer service specialists and they will connect you.

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