Redbarn Pet Products Expands Voluntary Recall of Dog Chews

Jocelyn Bishop
March 8, 2018

Company News

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Note: This voluntary recall is no longer in effect and all affected product is effectively removed from all retail locations. Redbarn Pet Products, LLC has never had a mandatory recall. This voluntary recall remains an isolated incident in its 25 years of business. 

 

Redbarn Pet Products, LLC of Long Beach, CA is expanding its voluntary recall initially issued on February 9, 2018. The voluntary recall expanded to include all lots of product manufactured with raw material from a single supplier because it has the potential to be contaminated with Salmonella. The recall is limited to products distributed March 2017 through February 2018. This supplier’s raw material was used to produce the Redbarn, Chewy Louie, Dentley’s and Good Lovin’ brand products listed below with best-buy dates ending in BC. In total, 24 SKUs are affected. Salmonella can affect animals eating the products, and there is a risk to humans from handling contaminated pet products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products. No illnesses, injuries or complaints have been reported to date.

Redbarn initiated a voluntary recall of a single lot of product in early February after being notified that a sample collected at retail by the Colorado Department of Agriculture tested positive for Salmonella. Redbarn is expanding this voluntary recall to include all products manufactured from the raw material supplier of the first recalled product. We came to this decision after being notified that the FDA tested a different lot of raw material from this supplier at Redbarn and it tested positive for Salmonella.

The recalled products were distributed nationwide in pet specialty and grocery retail stores. Affected products are listed below and have best by dates ending in BC. You can use the illustration below as a guide.

All lots of Redbarn, Chewy Louie, Dentley’s and Good Lovin’ brand products listed below with best by dates ending in BC are included in this expanded voluntary recall. The supplier’s raw materials were used to produce each of these products:

Item # REDBARN – Product Description Best By Code Ending UPC
205001 Redbarn 5″ Bully Stick BC 785184205006
207001 Redbarn 7″ Bully Stick BC 785184207000
207016 Redbarn 7″ Bully Stick 6pk BC 785184207161
209001 Redbarn 9″ Bully Stick BC 785184209004
230001 Redbarn 30″ Bully Stick BC 785184230015
236001 Redbarn 36″ Bully Stick BC 785184236017
245002 Redbarn Steer Stick 6pk BC 785184245026
245010 Redbarn 5″ Steer Stick 10pk BC 785184245101
247000 Redbarn 7″ Steer Stick BC 785184247006
251005 Redbarn 7″ Bully Stick 3pk BC 785184251058
290091 Redbarn 9″ Bully 1lb Bag BC 785184290095
C207001 Redbarn 7″ Bully BC 785184207017
C207016 Redbarn 7″ Bully Stick 6pk BC 785184207062
C236001 Redbarn 36″ Bully Stick BC 785184236116
Item# Chewy Louie – Product Description  Best By Code Ending UPC
807101 Chewy Louie 7″ Bully Stick BC 785184807019
Item# Good Lovin’ – Product Description  Best By Code Ending UPC
2729250 Good Lovin’ 10pk Steer BC 800443272732
2729381 Good Lovin’ 6pk Bully Stick BC 800443272862
2729410 Good Lovin’ 7″ Bully Stick BC 800443272893
2729461 Good Lovin’ 5″ Bully Stick BC 800443272947
2729532 Good Lovin’ XL Bully BC 800443273012
207004 Prime Cuts 7″ Bully Stick BC 800443104798
207005 Time for Joy Holiday 7″ Bully BC 800443287781
207013  Prime Cuts 7″ Bully 3pk BC 800443120446
Item# Dentleys – Product Description  Best By Code Ending UPC
920068 Dentley’s 7” Bully Stick BC 737257479852

Packaging Photos

See the gallery below for packaging and artwork examples of the 24 affected products.

[Best_Wordpress_Gallery id=”2″ gal_title=”Recalled Products”]

Consumers with questions may contact the company via email at info@redbarninc.com or by phone at 1-800-775-3849, M-F, 8am-5pm PST. We’ve tried to address some FAQs below.

Voluntary Recall FAQs

What Should a Customer Do?

Consumers are encouraged to check the lot code to see if their product was affected. Pet owners who have this product matching this lot code in their homes are urged to discontinue use of the product. Consumers who purchased any of the recalled products with the affected lot code are urged to return them to the place of purchase for a full refund.

What Are Some of the Side Effects of Salmonella?

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation, and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting. Some pets will have only decreased appetite, fever, and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If a pet has consumed the recalled product and has these symptoms, please contact a veterinarian.

How Did This Happen?

We test every product lot before it leaves our manufacturing plant. Redbarn employs an extensive Quality Assurance team, over 10 people, that run over 400 safety tests on their products every week. Products are tested multiple times, for bacteria like Salmonella, coliforms, and enteros. A product is declared safe to ship only after it tests negatively for these bacteria and other pathogens. Per our standards and procedures, these products were tested both at our Redbarn lab and by a third-party testing facility. Those tests were negative for salmonella or pathogens. We also work hard to limit cross-contamination. Between production lots, we do complete wash downs of the equipment and plant to reduce the risk of cross-contamination. This is part of our comprehensive sanitation program. Despite not being able to replicate these test results or receiving any negative reports from customers regarding Salmonella, we’re still expanding the voluntary recall to keep our four-legged and two-legged customers safe.

What are We Doing to Prevent Another Recall?

First, we made the decision to immediately discontinue our relationship with this raw material supplier. While they underwent our stringent supplier approval process, which includes multiple plant visits, to become an approved supplier, we severed this relationship to protect our customers. Second, we are working with a third-party auditor to review our supplier approval process and identify areas for improvement. Finally, we are working with microbiology consultants to review our current procedures and update processes to better protect against the development of Salmonella in the future.

At Redbarn, quality comes first.

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